In case you’ve ordered a hosting plan and you have some questions with regards to a concrete function/feature, or in case you have confronted some challenge and you need assistance, you should be able to contact the respective technical support staff. All web hosting companies deploy a ticketing system irrespective of whether they offer other ways of contacting them apart from it or not, because the very best way to tackle a problem most often is to post a ticket. This model of communication makes the responses sent by both parties simple to track and enables the client service team representatives to escalate the situation in the event that, for instance, an administrator needs to become involved. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you’ll need to have no less than two separate accounts to contact the help desk staff and to actually manage the hosting space. Non-stop switching from one account to another can sometimes be a burden, not to mention the fact that it takes quite a lot of time for most hosting providers to respond to the ticket requests themselves.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you will never have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket while browsing through your website files or fine-tuning different account settings. The ticketing system is being closely monitored 24/7/365 by our help desk team members and the response time is no more than sixty minutes, but it rarely takes more than twenty minutes to obtain help. In contrast to certain web hosting companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you like and request info relating to any billing or technical issue. Moreover, you can read a variety of informative articles, which will help you handle the most commonly faced challenges on your own.