If you ever encounter a problem with your site and are unable to tackle it, ask the hosting company’s client service staff to help you bring the site back online. A prompt solution would be the perfect scenario, but a lot of companies answer within 24 hours or even more, particularly if you’re working with a hosting reseller. Even if the problem can be quickly resolved, your website may not work correctly or it may not be accessible whatsoever for a long stretch of time, so you may lose prospective clients because it is extremely unlikely that anyone would be willing to return to a site that is inoperative. With that being said, you should make certain not only that you can get in touch with your web hosting provider, but also that they can reply and help you in a well-timed manner. If a software app update does not proceed smoothly or you delete something accidentally, for example, the site should be restored promptly so as to avoid prolonged downtime.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reply time for any helpdesk ticket that you post or any email that you send is just 60 minutes, even if you contact us during weekends and national holidays. Regardless of the essence of your question or problem, we’ll lend you a hand instantly and will give you the required info to rectify any problem with your websites. The actual reply time usually doesn’t exceed fifteen to twenty minutes, which is the reason why you can forget about waiting for hours to get a problem resolved or what’s even worse – waiting around all day only to obtain a reply that more info is needed whilst nothing is fixed. We will offer you assistance in a jiffy just because we understand just how precious time can be in the dynamic online era. The sixty-minute response guarantee applies to any billing or technical question that you might have connected with our Linux cloud hosting.