The customer support that you will get from your cloud hosting company is really important, regardless if you have pre-sales questions and you are not a customer yet, or you have a technical issue with an existing account. Timely and accurate information about a question or a problem can save you lots of time and efforts, not mentioning that this can often be a proof that you're ordering from a genuine web hosting supplier not from some reseller. If you acquire a hosting account via a company that does not own its servers and it cannot access them directly, it is likely that you will wait for a couple of days to receive a response to your query, therefore your websites may remain offline for ages. However, a provider which provides various options for communication and has a technical support staff available at any time can assist you right away and help you decrease or completely avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Hosting
All our Linux cloud hosting include 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our solutions before you make an order or you are an existing client and you have any kind of question or a problem, you'll be able to contact us at any time, which includes weekends and holidays. We have multiple channels to get in touch with us - several telephone lines worldwide for your convenience and live chat support for billing, pre-sales and general questions; emails and support tickets for more technical issues or any matters that need extra time to analyze and handle. In contrast to a number of other website hosting providers, our trouble tickets feature a guaranteed max response time of just 1 hour, which means that whatever your trouble is, it'll be resolved in a timely manner and you won't waste days in order to get something fixed.